Refund Policy

Information about the 14-day money-back guarantee and how to request help.

Pre-launch draft. Confirm the guarantee’s start date, eligibility, request channel, payment return method and any statutory cancellation rules before taking orders.

Our advertised guarantee

The plan cards include a 14-day money-back guarantee. State the precise start and end of this period here: [guarantee timing]. Explain whether the guarantee applies to all plans and whether any conditions apply: [eligibility terms].

How to request a refund

Customers should be able to contact the support team with their order reference and the email address used for purchase. Add the working request channel and response time here: [refund contact and response time].

How refunds are sent

Add the confirmed review process, refund timeline and payment return method: [processing and payment details]. Customers will be told the outcome using the contact details given for the order.

Consumer rights

The guarantee is offered in addition to rights that may apply under consumer law. The rules for digital products and services can depend on how and when access begins, so the checkout and final terms must accurately reflect the applicable rules.

Last updated: 26 October 2026